Privacy Policy

Privacy Policy and Handling Your Personal Data

Willis of Skipton are the ‘Controller’ of any personal data you provide to us. We are a company registered in England and Wales and our number is 01994840. Our registered address is: Gargrave Road, Skipton, BD23 1UD

Unless otherwise agreed with you, we only collect basic personal data about you, which does not usually include any sensitive personal data. This information may, however, include your name, title, email address, addresses, phone numbers and other information related to the service of carrying out your removal or storage. We may also require your card details if supplied and other information to prove identity.

We need to know personal data to manage removal and storage contracts you may have with us and to keep you up-to-date with our activities on your behalf.

Any personal data held about you will be processed by our employees. We will not sell / trade / auction or otherwise benefit financially from passing your data to any third parties unless you have specifically agreed that with us in advance.

We take all reasonable steps to ensure that your personal data is processed securely.

We may send you information about our company via telephone, post and email.

We will generally keep your personal data for an indefinite period of time so that we can maintain the contracts you have with us and to keep you informed of any changes to our service. This includes communications by phone and email. Your information will be kept with us until you notify us that you no longer wish to receive this information. You have the right to withdraw consent at any time.

You have several rights regarding the use of your personal data:

  • If, at any time, you wish to either confirm whether your personal data is being processed and/or access the data we hold about you, you can request to see this informationand we will respond to this request within a month.
  • You also have the right for certain data you have given to us to be provided to you in a structured and commonly used electronic format (for example, a Microsoft Word or Excel document) so that you can move, copy or transfer this data easily to another data controller. You may also request that we transmit this data directly to another organisation where it is practical for us to do so.
  • You are entitled to have data deleted if it is no longer needed or there is no longer a legitimate reason for us to hold it or if the data in question has been processed unlawfully. You may also request deletion of your personal data if it was only being processed as a result of you consenting to this and you now withdraw your consent.
  • You have the right to object to the processing of your personal data (note that this only provides you with the right to raise your objections, not a blanket right to have any or all processing cease).
  • You have the right to restrict the processing of your personal data under certain circumstances.
  • If you wish to raise a complaint about how we have handled your personal data, including any of the rights outlined above, you can contact us and your concerns will be investigated.
  • If you are not satisfied with our response, or believe we are processing your data unfairly or unlawfully, you can complain to the Information Commissioner’s Office (ICO). You can find further information about the ICO and their complaints procedure here: https://ico.org.uk/concerns/

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We use visitor analysis cookies to identify which pages are being used. This helps us gather data about website visitors and to improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie does not give us access to your computer or any personal information about you, other than the data you choose to share with us.

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Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

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